Damage claims from rental companies: what their own terms say
How Sixt, Europcar, Avis, Budget, Hertz, Enterprise, Goldcar and others handle damage after return, quoted from their current published terms.
Every damage claim rests on a contract, and the contract is the rental company’s published terms. They decide what counts as a return, when the car is inspected, what the excess covers, which handling fees may be added and how you can object. Reading them is the fastest way to find where a claim does not match the company’s own rules.
Each page below quotes the clauses that matter for a damage dispute from the company’s current terms, country by country, links the original document and explains how to respond. RentalProof is independent and not affiliated with any of these companies. Looking for a company that is not listed? The terms lookup shows every terms document we hold, and the free check reads any contract you upload.
- Rental companyHow do I dispute a Budget damage claim?Budget terms for Spain, Portugal, Greece, Croatia and the UK set fixed damage fees, excess caps and return rules. Check your Budget claim against them.
- Rental companyHow do I dispute a Centauro damage claim?What Centauro's terms in Spain, Portugal and Italy say about damage price lists, deposits, card charges, cleaning and fuel, and how to reply before paying.
- Rental companyHow do I dispute a Drivalia damage claim?Drivalia's Italian contract promises photos and an independent appraisal by email before a damage charge. The UK terms add an £80 admin fee. Check both.
- Rental companyHow do I dispute a Europcar damage claim?What Europcar's own terms in Germany, Austria, Spain, Italy and France say about key-box returns, estimates, fees and the 14-day objection window.
- Rental companyHow do I dispute a Goldcar damage claim?What Goldcar's terms in Spain, Portugal, Italy and France say about damage estimates, fees, fuel charges and dispute deadlines, and how to reply in time.
- Rental companyHow do I dispute a Green Motion damage claim?Green Motion's UK terms charge by a damage matrix plus a £35 to £75 admin fee and keep you liable after an out-of-hours return until inspection.
- Rental companyHow do I dispute a Hertz damage claim?Hertz's own terms promise a damage report by email, seven days' notice before a card charge and proof such as a repair invoice. Check each one.
- Rental companyHow do I dispute a Sixt damage claim?What Sixt's own terms in Germany, Austria, Spain, Italy and France say about proof, damage amounts, fees and deadlines, and how to reply before you pay.
- Rental companyHow do I dispute an Avis damage claim?Avis country terms for Germany, Austria, Spain and Italy set fixed damage fees and caps. Check your Avis damage charge against them before you pay.
- Rental companyHow do I dispute an Enterprise damage claim?Enterprise's 2025 terms for Germany, France and Spain: inspection window, excess, fee tables and loss of use. What to check before you pay a claim.
- Rental companyHow do I dispute an OK Mobility damage claim?OK Mobility prices damage from an annex to your contract and blocks up to €4,000 on your card. Ask for that annex and the inspection record first.
One honest limit: this only helps when the damage was not caused during your rental. If it was, the amount can still be checked. General information, not legal advice. RentalProof is not a law firm and is not affiliated with any rental company. Every statute and case on this page links to the source it was checked against.